Refund policy

At Aeroi, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

  • Item must be unused, in original condition

  • Packaging must be intact

  • Proof of purchase must be provided

Some items (such as heavily used items or items without packaging) may not qualify.

Refunds

Once your return is received and inspected, we will notify you. Approved refunds will be issued to your original method of payment within 5–10 business days.

Exchanges

If you received a defective or damaged item, contact us immediately for a replacement.

Non-Returnable Items

  • Used or heavily worn items

  • Clearance items

  • Digital products (if applicable)

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

How to Start a Return

Email us at aeroidetail@gmail.com with your order number, photos (if applicable), and reason for return.